GE Capital Privacy Policy

The GE Capital group of companies (“GE”) respect the privacy of every individual who visits this site.

Please read this policy carefully as it sets out how we use your personal data. If you have any questions about this policy or do not agree with it, please do not use this website. You can instead contact us using the contact details at the end of this policy.

We may change this privacy policy from time to time by updating this page. We recommend that you review this privacy policy regularly for changes. The number and date on the policy will indicate whether this is the most up to date version of our privacy policy.

This Site is not directed to children under the age of thirteen and we do not knowingly collect personal data from children under the age of thirteen on the Site. If we become aware that we have inadvertently received personal data from a visitor under the age of thirteen on the Site, we may delete the information from our records.

Some links on take web site visitors to sites that are directed to kids. These web sites have their own privacy notices that address children’s privacy. We encourage you to read these privacy notices if you visit any linked sites directed to children.

What information do we collect?

In general, you can visit our website (the “Site”) without giving us any information. If you are one of our anonymous visitors, please bear in mind that we may still:

  • Record the areas of the website which you visit
  • Collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc).

We do this by using Cookies. Please see below for more information about Cookies.

We may also collect information anonymously with the aid of a 'Pop Up Survey´. Pop Up Surveys are windows that appear as you navigate our Site and that request you to submit information concerning your views on our Site or other information that helps us in determining how to improve it. Information requested through Pop Up Surveys is not personally identifiable unless you volunteer personal information in your response. What we mean by 'anonymously´ in this privacy policy is that we will not use the IP address of your computer, which is sent to our systems when you connect to this Site or submit data, to personally identify you.

However, additional services may be available if you register with the Site. In this case, once you register, your activities on the Site and information about your computer may be linked on our systems to you. The types of information we may request are:

  • Contact information - your name, address, postcode and other contact information including email address and telephone/mobile number.
  • General information about you - your position, personal interests, professional interests, experiences with our products and services or other products and services and your contact preferences.
  • Your account information – if you order an electronically delivered Annual Report, we may ask for the last four digits of you account number for verification purposes.

We may also retain copies of any correspondence you send us and we will keep details of your registration history with us.

What do we do with the information we collect?

The main reason we use your personal data is to provide you with our products and services (whether available via the website or offline). We also use the information for:

  • Internal record keeping.
  • Product development.
  • Improving our Site.
  • Answering your queries.
  • Responding to any comments you may have.
  • Dealing with complaints.
  • Contacting you for market research and other surveys (including for example for our Pop Up Surveys which we referred to above) and to analyse customer satisfaction.
  • Marketing (for more on this see below).
  • Traffic and statistics analysis.
  • If you have subscribed, providing GE news alerts.
  • If you order a General Electric Citizenship Report or Ecomagination Report, to provide the report to you.
  • If you are a GE shareholder and order our Annual Report electronically, to provide the report.

Direct Marketing

We would like to provide you with information about GE’s products, promotions, special offers and other information which we think you may find interesting. We may contact you with such information by mail, email or telephone but we will only do so if you have consented to this via our ‘Contact Us’ form or otherwise or if you have specifically registered with us for the purpose of receiving this information (see below in relation to e-mail marketing.

If at any time you do not want your information used for direct marketing purposes please contact us to let us know. Our contact details are below.

Email Marketing

If you have registered with us or have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.

If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.

Otherwise, when you provide us with personal data, we will ask you whether or not you are happy for us to send you this kind of information by email.

We will always give you an opportunity to unsubscribe from receiving any marketing from us in each communication we send to you. Alternatively, you can contact us (see contact details below) to let us know if you no longer wish to receive email marketing from us.

Who do we share personal data with?

We may disclose your personal data (and any other data submitted to us via this Site) to our affiliate companies worldwide, including without limitation GE Capital Finance SpA (Italy) and GE Factofrance SNC (France) and potentially other companies in the General Electric Company group of companies, and to other unaffiliated third parties, for the marketing and enquiry response purposes described above. Some of these companies may be located in countries that do not afford the same protection for personal data as do EU or EEA countries, but our affiliated companies are generally required under GE policy to treat all personal data as confidential.

We may also share your personal data with companies performing services on our behalf (such as direct marketing agents, web services providers or courier services) who will only use the information to provide that service.

We may also need to disclose your personal data to others upon request of law enforcement authorities (eg such as the police) or when required to do so by law or legal process. We may also share your personal data with third parties when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We may transfer any personal data or other information we have about you in the event we sell or transfer all or a portion of our business or assets (or in connection with a potential sale of our business or assets). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided through this web site in a manner that is consistent with this policy.

How to get copies of or amend the information we have collected

You may request details of personal data which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at the address given below.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

However, please remember that internet communications are not secure. We do not use encryption tools in connection with this Site and cannot accept responsibility for the unauthorised access by a third party and/or the corruption of data sent by you to us during transmission. If you are providing us with confidential data, you should consider sending such data by post.

Due to the global nature of GE, it may be necessary to send your personal data to countries which have a different standard of data protection than the country in which you are situated. We have put in place protections to ensure that your information is safeguarded. For more information on GE companies we may share your personal data with, please see above under the section headed ‘Who do we share personal data with?’.


We use cookies on our Site.

Cookies are files that store information on your hard drive or browser that means that we can recognise that you have visited the Site before. They make it easier for you to maintain your preferences on the Site, and by seeing how you use the Site, we can tailor the Site around your preferences and measure usability of the Site.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting cookie will be used by us for marketing purposes.


Phishing is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords. WE WILL NEVER SEND EMAILS ASKING YOU FOR SUCH DETAILS AND GE STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD. Although, please note that if you order an Annual Report to be delivered electronically, we may ask for the last 4 digits of your account number.

If you do receive such an email or are asked for your password by anyone claiming to work for GE please forward the email or report the incident by email or in writing (please see our contact details below).

When you apply for a job with GE

In completing our job application form or submitting your CV to us by email, you will give us personal information about yourself.

  • Uses of personal data
    We will use your personal data only for the purpose of assessing your suitability for employment by us and in any subsequent interviewing process. Copies of the information you submit and any further correspondence will be retained in order to progress your job application and as a record of our employment and fair access processes.
  • Third party access
    When you apply for a job with GE the application will be processed by the relevant office of GE situated in the country in which you are accessing the Site and the country in which you are applying to work, if different. We also employ third party agents to aid the recruitment process. Your CV and other details will be given to our nominated agent in the country in which you are applying to work, although we will retain control of your data and the agent must act in accordance with our instructions.
  • Retention of data
    We take all reasonable steps to retain personal information only for as long as we need to process your job application. We may also retain your details after a decision has been reached regarding your suitability for current jobs for vacancies that may become available in the future. If no longer wish us to store your personal information, please contact us (see contact details below) and we will delete it from our database unless we need to continue to hold some details about you after your relationship with us has ended, for example for legal and regulatory purposes.

Our contact details

If you wish to contact us in relation to this policy or to ask us to stop sending direct marketing to you, you can contact us at the following:

If you wish to contact us for non-marketing matters or other than in relation to this policy, such as technical support or other issues concerning this Site, please send us an e-mail at